Order Collection

Collection Rules

• We currently offer collections Wednesday to Friday between the hours of 10:00 to 15:00 only, When placing an order please be aware of these restrictions as we can't currently offer any collections outside of those times 
• We will endeavour to process any order within 24 hours of it being placed, you will receive a whatsapp notification alerting you to the status of your order
• We do not accept the cash on collection. Electronic payments must be made in advance of the order being processed via the payment providers on the website
• On arrival for your collection please reply to the whatsapp message and your order will be brought to you, please be prepared to show a copy of your email confirmation and a form of age verification when requested
• Please do no wander around the service yard without authorization as it is a working goods yard with forklifts 

Returns
To return an item, please contact us by email or WhatsApp.

• You may request to return an item within 30 days of receiving your order. Please contact our team to obtain authorization before returning any goods. Returns can be made to our designated office or depot, but items cannot be returned at the point of delivery unless this has been arranged with us in advance.

• All products must be returned in their original condition, unopened, and untampered with. We cannot accept opened packaging, products that are close to expiry, or goods in poor condition. Please refer to our Terms and Conditions for further details.

• Refunds or account credits will be processed once the return has been authorized and the goods have been received and inspected at our depot. Your account will be credited following successful inspection of the returned goods.

Cancellation
If you wish to cancel an order, please contact us by email or WhatsApp within 24 hours of placing your order.

•  If the status of your order is order received, cancellation can be authorized.
• After cancelling your order, you will receive an e-mail confirmation confirming your order has been cancelled.