Order Collection

Collection Rules

• We currently offer collections Wednesday to Friday between the hours of 10:00 to 15:00 only, When placing an order please be aware of these restrictions as we can't currently offer any collections outside of those times 
• We will endeavour to process any order within 24 hours of it being placed, you will receive a whatsapp notification alerting you to the status of that order
• We do not accept collect cash on collection. Electronic payments must be made in advance of the order being processed via the payment providers on the website
• On arrival for your collection please reply to the whatsapp message and your order will be brought to you, please be prepared to show a copy of your email confirmation and a form of age verification when requested
• Please do no wander around the service yard without authorization as it is a working goods yard with forklifts 

Returns
To return an item, you must call the helpdesk on 0845 241 1958 within 24 hours.

• If you wish to return an item, you have the option of returning it to us at our offices,  Please note, you will not be able to return items at the point of delivery unless you have arranged it with us first.
• All products must be in their original condition and not be tampered with when returning. We will not accept open packaging, products due to expire or goods in poor condition. See Terms and conditions.
• Credit will not be given until the product has been authorized for return and delivered back to our depot. Your account will be credited within 24 hours of the goods being received and checked at our depot.

Cancellation
To cancel an order, you must message the team via whatsapp within 30 minutes of the order being placed

•  If the status of your order is order received, cancellation can be authorized.
• After cancelling your order, you will receive an e-mail confirmation confirming your order has been cancelled.